When the problem isn't your mouse

I got a call yesterday that I will call There's Something Wrong with My Mouse.

As I have mentioned before in previous phone call transcripts. I do not write this to make fun of the caller or exaggerate the particular problem. Once in a while it is just fun to provide a view of what it's like to be a roving computer guy,

I did not take notes of the actual quotes, but here is a paraphrased version:

Caller: "Hello, Adam, I need your help. There's something wrong with my mouse."

Me: "Ok, what are the symptoms?"

Caller: "Huh?"

Me: "What is your mouse doing or not doing?"

Caller: "Nothing"

Me: "You mean the arrow isn't moving ....or the buttons aren't clicking?"

Caller: "No, I mean nothing is on the screen"

Me: "You mean no mouse arrow ...or is the screen totally black?"

Caller: "The screen is totally black. The power is on and everything seems to be working, but there is nothing on my screen."

Me: "OK, that sounds like it is not a problem with the mouse, it sounds like a bigger deal."

Caller: "Should I just buy a new mouse? Those aren't expensive are they?"

Me: "No they aren't expensive, but it won't fix your problem. I will come by later this afternoon and see what's going on."

Caller: "OK, Bye"

Not even 10 minutes later, my phone rings...

Caller: "Hi, It's me, I got it fixed, I just turned it off and back on and it worked."

Me: "Glad I could help, I'm happy that you got it fixed."

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