We want your feedback!!

Suggest that you spend 10 or 15 minutes talking about what you do during the week. This could lead to more questions and getting into specific details.

Also, how about walking us through some tasks that you find are a problem for lots of people during your work.

Also: A question for next week: I have a new computer with AMD 64 x2, 2 Ghz, 1 G RAM, Vista Home Premium. You mentioned last week that I could expect Vista to start slowing down. In your experience, how long does it take for this to start happening?

Thanks, Craig

Hi Rick!
I think your website is great. I try to steer all my friends with computer questions to it. Who is your intended audience? I think it is the basic computer user. Your website still maintains that flavor, but the show seems to me to be a little more geek oriented. I think a little more orientation toward the people you see every day plus more structure to the show may be helpful. Also, those kind of people may come out in greater numbers at an earlier hour. Just searched your website and found nothing about webcams. I think a video tip on how to set up and use a webcam, especially with Skype, might be nice. A little more geeky would be an IP Camera. Keep up the good work!

My system will not boot. Recovery used but file missing. How can I re-install a copy of the above file? No info anyware. \system32\hal.dll.

Your website is my home page, so I look at it every day. I also pass the link on to others who have questions or problems. You guys write "down to earth stuff" which I find easy to understand and I appreciate that. I enjoy seeing the new technology you find out about in Las Vegas, as well. I don't comment much, but it doesn't mean I'm not interested. Without you both helping us with computers and photography in this valley, I'm not sure what we'd do! Keep up the great work and thank you. BJ in GJ

Great story and it's true! My husband and I are in our forties but our "get-together-for-cards-dinner-etc" are in their 80's and two in their nineties. We have a blast plus the experiences we learn are priceless. In turn, my husband and I are able to help them out in areas they can't. We encourage our young friends to do the same. The happinest, laughter, sharing gives us all, young or old, a reason to live life to it's fullest! Thanks Adam for your comments. This is one reason I like your newsletter. Margy

I think your website is great and clearly cared about! I go there more than once per day. I tell friends, family and co-workers about all the resources available on your site. I write down your website address for them, or if we are near a computer, show them. I think it takes a while for new ideas to sink into lots of folks out there. It will happen. Keep up the good work!

Try this; E-mail your patrons a "Topic of the day" HEADLINE. Include in it a link to an elaborated discussion of that topic on your web site. It works for the tabloids.

You're preaching to one of the choir who already has your website as his home page precisely so as to be reminded to read your postings daily, which I do.
There is a political element (of sorts) to what you are doing, so, to address that, I would paraphrase an old axiom: you can please all of the people some of the time, and some of the people all of the time, but, you can't please all of the people all of the time.
You're already doing an EXCELLENT job, just keep it up, and stay true to yourselves and your vision.
Don't worry about the commercial part of what you do, which is: "the customer is always right". Because that overly simplistic slogan is offset by the existence of the teacher-student relationship between you and us, your audience. Unlike the mythical "customer", the student is NOT always right. In fact, the student quite often can not see to the end of his (or her) nose.
So, if I were forced to offer any advice, it might be, 1) don't worry too much about not growing as fast as you'd like, because, ultimately, "if you build it, they WILL come". Another point would be, 2) NEVER make any changes to your website just for change's sake, especially out of some misguided sense of urgency about the fact you're not producing the revenue you'd like — YET. Make sure any and all changes are self-evidently SUBSTANTIVE improvements. (I really hate it when the supermarket shifts things around because they think I'll buy more stuff while searching around for things I no longer know the location of.)
You guys are already doing a GREAT job. You are a HUGELY important resource of computer knowledge.
Lots of other entrepreneurs have been, and are, exactly where you are at. Money, as nice as it would be to have more than one needs, is absolutely second fiddle to loving one's work. Which brings me to my last three points, 3) keep the vision of your "mission" crystal clear, don't let it be clouded by substantively unrelated doubts and worries, 4) keep learning yourselves, and 5) keep adding to your video tutorials. You'll eventually have the best archive in the world.
So just stay who you are, keep doing what you're doing, and — KEEP THE FAITH

Hi Rick,
In general I try to visit daily and I subscribe to the newsletter for additional information. Keep up the good work! I have sent others to your web site so that I don't have to be their only source for computer Q & A, but they usually tell me that searching for answers on your site is difficult. That is frustrating (but I don’t think it is difficult at all). Maybe you guys can work on ways to index or show links to commonly used tips so they are easier to find.

One thing about your weekly show. I like it and appreciate what you guys are trying to achieve. But you are not going to keep your listeners/viewers if you tell them that they need to re-send e-mail questions that you forgot. The comment came off as a little rough on the listeners. We get busy and forget things - it happens. My suggestion is to go a little easier on us and just admit the slip up and try to follow-up on the next show. Just say something like "you can help out by sending it again" and that it would be appreciated, but you will also try to remember to look at the questions that you forgot to bring along. I want you guys to get more listeners so that the show can expand!

I will continue to tell others about the show and HelpMeRick.com. Good Luck!
GWB

I visit everyday, and read everything you print, but cannot get into videos because I am stuck with dial-up. Perhaps my choice; perhaps not. I do not have access to anything but satellite and I cannot afford to use 1/3 of my retirement income to pay for that. I do use the Internet heavily, however...Sue