Watch the lights

Since many of us are now using high speed connections to the Internet, we run into new problems. A customer of mine called me today and said she couldn't get email any more. When I asked if she was connected to the Internet, she thought she was. Knowing she had DSL, I asked how many lights were on the DSL modem (thingy from the phone company that connects the computer to the Internet with a cable running from phone line to it, and then another cable from it to the computer). She saw three lights on her particular modem, an Actiontec, which should have a minimum of four lights on it.

The solution:  unplug the power from the modem for about fifteen or so seconds, plug it back in and wait for about a minute or so until the four (or five if wirelss is enabled) light up. We waited, she checked her email and presto, it worked.

For more information on troubleshooting high speed connection woes, visit our tip on this topic.

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