"I want to go back to AOL"

This painful statement came from a customer of mine who made the leap to DSL (at the request of her kids, not me) a couple of months ago. She dumped dial-up and AOL and opted for DSL with a local Internet provider.

Changing from AOL is never easy and many ex-AOLers go through major withdrawls. However, once the shivers go away and a person gets settled with a real Internet provider, they are quite happy. AOL does things their own way and this keeps many a customer for them. Luckily, their high prices, slow connections, and abismal support has led millions away to a better place.

My customer wanted to switch back today because one of her emails was stuck in the Outbox of Outlook Express, and she didn't like nor know how to get rid of the message telling her that an email didn't get sent and was stuck. No doubt, Microsoft (and all other email programs) should be able to recognize if there is a space or incorrect character in the address of an email and thus not put it in the Outbox and continue to try and send the message and aggravate the user. After just a few moments on the phone, I was able to clear the woman's error, calm her reservations about making "the switch" and she decided to keep trying her new DSL service.

All's well that ends well. 

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