Troubleshooting Your High Speed Internet Connection

This tip needs to come back to the front page again. I've helped many more people the last few weeks with this issue. Please print it and hang it by your computer...and send it your friends as well.

I posted this tip many moons ago, but wanted to bring it back to the front page because we have so many new high speed Internet users. Click the Printer Friendly option at the bottom of this tip, print it out and post it next to your computer...you will be glad you did.

Routers take high speed Internet signals and then distribute the signal (route) to multiple computers. Sometimes, however, the signal gets lost and an Internet connection cannot be made. This can be due to multiple reasons, but most can be rectified the same way. Before you reach for the phone or grumble under your breath, follow this simple and highly effective procedure to get your system(s) up and running again.

1. Shut off all computers.

2. Unplug the power from the high speed modem.

3. Unplug the power from the router (if you have one).

4. Wait at least 3 minutes.

5. Plug in the high speed modem.

6. Wait at least 90 seconds.

7. Plug in the router.

8. Wait at least 90 seconds

9. Turn on your computers

10. Open your browser (Internet Explorer, Firefox, etc) to test your connection.

This method works to restore your Internet connection a vast majority of the time.

IF, you still don't have an Internet connection after performing this procedure, AND you haven't added or subtracted any software or hardware on your computer, it could be just a temporary problem with your provider. Wait and try again in an hour or so.

IF you have changed settings or added/subtracted software or hardware from your computer, that could be the culprit. Try and reverse what you did, then test your connection.

For you impatient types, you can try simply unplugging the router and/or modem while leaving the computers on, but I find the above method works more consistently.

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